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Pretty much - there are a few exceptions though! You can find where we can ship to on our delivery page. We have partnered with DPD and meal plans are sent on next day delivery. Your order will be shipped on Saturday for delivery on Sunday. Meals are sent out in Icertech packaging maintaining the temperature for up to 72 hours. We use DPD as our courier who will advise a delivery estimate on the morning of delivery. Please leave any special instructions or safe space locations directly with DPD. Cake orders and other non cold deliveries are sent via Royal Mail as soon as they are made.
You can find a full breakdown of our meals and the items and allergies that they contain on our order page. We request that you contact us prior to ordering, so we can be sure that we fully understand your requirements. Our ingredient list can be found here . This details the 14 allergens that may be found in our food. Whilst we cannot tailor make meals for allergens or intolerances, we can exchange dishes that contain these.
Unfortunately we are unable to cater for nut allergies as nuts are used in large quantities in our cakes, bread and certain meals - whilst we use best practices in terms of cross-contamination, we cannot ensure that there will not be traces of almond or coconut flour present (due to the quantities we use).
We are also unable to cater for dairy free, the vast majority of our meals contain some form of dairy - either cheese or cream and it is not possible to subsitute these out.
Please comment your allergens or intolerances in the comment box when ordering. N.B - these need to be commented on each order. Your preferences are not saved anywhere.
Right now, we’re focusing on what we do best - our signature keto and low-carb menus! This means we don't currently offer specific vegan, vegetarian, halal, or dairy-free plans. We’d rather stick to our specialty than offer something that isn't 100% Keto Kitchen quality.
Perfect timing! To keep everything at its best, we recommend popping your Day 1 meals straight into the fridge. For the rest of the week, tuck them away in the freezer to lock in that freshness until you're ready for them.
You'll get a handy guide with storage and reheating instructions in your delivery, but if you've misplaced it, you can find a digital copy right here.
Pro tip: Keep your keto cakes and treats in the fridge, but for the best flavour, take them out about 20 minutes before you want to tuck in so they reach room temperature!
We’re very picky about what goes into our cakes and treats! We primarily use Erythritol and Xylitol, which are both plant-derived sweeteners that don't mess with your blood sugar. Xylitol is the one often found in sugar-free gum and has a subtle, refreshing "cooling" feel to it.
For our Salted Caramel, Chocolate Cheesecake, and Pancake syrups, we use a touch of Sucralose.
⚠️ A very important note for pet owners: While Xylitol is great for humans, it is poisonous to dogs. Please make sure to keep your keto treats well out of reach of your furry friends!
Only the good stuff! We strictly use Olive Oil or Butter to prep all our meals. We’re big believers that quality matters, so we steer clear of processed seed oils. While olive oil is calorie-dense, it’s packed with the healthy fats that make a low-carb lifestyle work so well.
We also use extra-lean cuts of meat and hand-trim them ourselves to make sure you're getting the best quality protein without any "hidden" extras.
We totally get it! We all have those certain ingredients or meals that just aren't our "thing."
The good news is we’re more than happy to make a swap for you. If there’s something on the weekly plan you’d rather skip, just pop a note in the comment box when you order. We'll swap it out for another item from that week's menu.
The only rule is that it has to be a "like-for-like" swap - so a lunch for a lunch, or a dinner for a dinner. Easy as that!
This is a cause very close to our hearts! In fact, it's the whole reason Keto Kitchen exists. Our founder, Kate, started her low-carb journey after being diagnosed as pre-diabetic. By eating the very meals we now deliver to you, she’s proud to say she is no longer pre-diabetic.
Many of our customers find that a low-carb lifestyle helps them manage their blood sugar more effectively. However, since everyone’s body is different (and we aren't medical professionals),we always recommend checking with your GP or healthcare provider before making big changes to your diet - especially if you're on medication.
Want some inspiration? Check out this amazing success story!
Great question! Most "low-carb" meal prep companies aim for under 20g of carbs per meal. To us, that’s not really keto - it’s just a bit less bread!
Our plan is designed to keep you under 20g of carbs for the entire day. This gives you a lovely "carb buffer," so you can still enjoy a splash of real cream in your coffee or one of our low-carb treats without worrying about the math.
Plus, we aren't a massive, faceless factory. We’re a family business, and we only cook food that we actually love to eat ourselves. It’s always fresh, hand-prepared, and packed with variety so you never get bored of the same old chicken and broccoli.
We’ve designed everything to be "reheat and eat" - no prep, no washing up! Most of our dishes are ready to go after just a few minutes in the microwave.
Since the food is already freshly cooked by us, you’re essentially just warming it back up to piping hot. If you prefer using an oven or an air fryer, that’s absolutely fine too. You can find our full guide to reheating (including times and temperatures) right here.
Don’t panic! We know it’s stressful when you’re waiting for your meals, but your food is in very safe hands.
We’ve specifically selected our heavy-duty, temperature-controlled packaging (polystyrene lining and ice packs) to ensure everything stays perfectly chilled for up to 72 hours. We’re so serious about this that we regularly send "test parcels" to ourselves on a 2-day service just to double-check the results. We’d never tell you it was safe if we weren't 100% confident!
Feedback from customers whose parcels have been delayed confirms that the meals arrive just as cold and fresh as they should. Even if the ice packs have started to melt, the inside of your box is still acting like a mini-fridge!
We also keep a close eye on things for you -we monitor all deliveries on Sunday and will usually reach out to you if we spot a hiccup with the courier before you’ve even realized there’s an issue.
🛑 One big favour: If DPD sends you a notification offering to "Change the Delivery Date" - please don't click it! Our meals are fresh and need to arrive as scheduled. If you choose to delay the delivery through the DPD app, we can't be held responsible for the freshness of the meals when they finally land on your doorstep.
They sure can! If you’ve managed to resist eating them all at once (a challenge, we know!),our low-carb cakes and treats can be frozen for up to 3 months. It’s a great way to make sure you’ve always got a keto-friendly snack tucked away for whenever those sweet cravings hit. Just make sure to defrost them thoroughly before tucking in!
Not at all! We don't believe in subscriptions or locking you into a contract. We know life is busy and plans change, so we want you to have total flexibility.
There’s no commitment and no "I forgot to cancel" stress. You can just order whenever you fancy some fresh, keto meals delivered to your door. Our menu changes every week, so you can just check in and see what catches your eye whenever you’re ready for your next delivery. It’s fresh, keto food on your own terms.
At the moment, we only offer individual, portion-controlled meals. We put a lot of work into the nutritional calculations for every dish - counting every calorie and carb - so that you don’t have to!
By keeping them as single portions, we can guarantee that you're getting exactly what’s on the label, which makes staying on track with your keto goals much easier. If you’re eating with someone else, simply ordering two of the same meal works perfectly - you both get a fresh, calorie-counted dinner without any of the prep or washing up.
We know how important the numbers are, so we make sure they’re always within reach! You can find the nutritional breakdown - including calories, fats, proteins, and those all-important carbs - in a few places:
We’ve done all the calculations for you, so you can focus on enjoying the food.
We’ve put a lot of thought into our boxes to ensure your meals arrive chilled, safe, and ready to eat. Here’s the lowdown on how to handle the leftovers, with a bit of "insider info" from James (our owner, who works in waste management when he’s not in the kitchen!):
We’re always mindful of sustainability, but we’ll never compromise on making sure your keto treats stay fresh and safe!
We’re always here to help, but since we’re a family-run business (and not a big, faceless 9-5 office!),here’s the best way to get a quick answer:
A quick note on the shop phone: The number listed on our website is for the physical shop in St Annes. Our lovely shop staff are busy serving customers and, unfortunately, they can’t access or assist with online order details. Plus, the phone is only answered when the shop is open. For anything order-related, stick to the digital options above!
Look, we’re in the business of making great food, not soap operas. 🍳 Usually, we keep our customer chats strictly private because, well, that’s just good manners.
But every now and then, someone decides to get a bit "creative" with the facts. You might have seen some particularly loud, messy reviews from a guy named Scott on Google or Reddit. He wasn’t just unhappy; he was sharing a version of events that... let’s just say, didn't quite happen in this reality.
Every time we replied with the actual facts, he’d go back and edit his review to change the story again. It was like trying to nail jelly to a wall!
To keep things crystal clear and 100% transparent for our community, we’ve done something we rarely do: we’ve shared the actual, unedited email chain. No filters, no edits, no drama - just the truth. We’d much rather you see the full context and decide for yourself.
At the end of the day, we cook food - we don’t do drama. We’ve got delicious low-carb treats to get out the door, and transparency is the quickest way to get back to what we do best!
👉 Read the correspondence HERE and make your own mind up!